PROVIDE BETTER SERVICE FOR PATIENCE using RPA
Processes like patient check-in can be automated and increase patient satisfaction
Medical processes are mired with complications, thanks to antiquated systems, regulatory rules and insurance requirements that are constantly changing. As an example, Getting a patient properly set up is a manual process that impacts customer service to other waiting patients and causes the front-office to slow down unnecessarily. This step can be automated through RPA by automatic medical coding that maps the patient’s insurance information with the hospital records. This is one of many processes that can improve patient experience and medical office bottom lines.
Automating the pre-registration check-in process could consist of a scheduled robot running an eligibility verification check on scheduled patients, checking to see if all necessary information is present within the patient record, and reaching out via email or text message to send reminders. While first-time patients may require additional attention, a returning patient should flow through quickly.
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